Terms & Conditions | Orlando Performance

TERMS AND CONDITIONS

This page contains the Terms and Conditions that apply anytime you (also referred to as the "client", "consumer", or "customer") purchase or engage with services from Orlando Performance (also referred to as "we," "us," or "our"). This clarification is intended to provide clear attribution throughout the Terms and Conditions, ensuring a transparent understanding of roles and responsibilities between Orlando Performance and the client.

1. Online Services

1.1 Service

Online Personal Training is an online service where you will receive personalised coaching on workouts, nutrition, and lifestyle to reach your goals. You can receive customised training plans, weekly check-ins, and nutritional advice, dependent on the plan selected.

Online Sports Therapy provides virtual rehabilitation support, injury prevention strategies, and progress tracking. No personalised training plans or meal plans are provided here; it focuses purely on injury management and recovery.

1.2 Contract and Commitment

The minimum commitment for Online Personal Training is 3 months unless otherwise agreed upon and clearly stated on your starting invoice. All payments for these months must be made regardless of usage.

After the initial 3-month period, the subscription will automatically continue on a monthly rolling basis. A 1-month notice is required for cancellation of the service.

If you are under the age of 18, written consent from your legal guardian must be provided.

There is no commitment for Online Sports Therapy services, however advice on number of session will be suggested on the Initial Assessment.

1.3 Payment for Online Services

A starting invoice will be sent to you before Online Personal Training begins and must be paid through the payment provider listed on the invoice. An automatic monthly payment will be set up, payable on the selected date each month.

All payments must be made by the due date.

You are responsible for keeping your payment details and information up to date.

If the payment fails, the system will retry payment after 3, 5, and 7 days. If your payment still fails after three retries and no valid reason has been provided, your case will be sent to a debt collector. Additional fees may apply.

1.4 Pause or Cancel Online Services

You can freeze Online Personal Training for up to 30 days by giving written notice at least 5 days before the desired pause date. You are not charged for the days your contract is paused.

You may terminate your contract after the 3-month minimum:

If notice is given on or before the 10th day of your billing month, your last payment will be for the current month. For example, if your billing date is July 1 and you terminate on July 8, your last payment will be for July, and services will end July 31.
If notice is given after the 10th day of your billing month, your last payment will cover the current month plus the next month. For example, if your billing date is July 1 and you terminate on July 12, your last payment will be for August, and services will end August 31.
The discretion of Orlando Performance may to offer a later cancellation date without charge, when exceptional circumstances occur.

Termination of the contract must be given in writing.

If you wish to terminate your contract before the minimum contract period is up, you must pay all remaining payments.

Online Personal Training cannot be transferred to another person as all services are personalised.

1.5 Right of Return for Online Services

If you purchase Online Personal Training, you have the right of return for up to 14 days from the first purchase date. If coaching has already begun, amounts already paid will not be refunded, but all future payments will be stopped.

If you purchase other online services (online sports therapy), you have the right of return for up to 14 days from the purchase date, provided you have not already received the purchased consultation. After attending the purchased , no refunds can be made.

1.6 Disclaimer for Online Services

Online Personal Training and Sports Therapy services are carried out at your own risk.

While our Personal Trainers are committed to improving your physical well-being, they are not qualified medical professionals, psychologists, dietitians, or mental health experts. They do not possess the qualifications to diagnose or treat diseases, injuries, eating disorders, or mental health issues. Clients experiencing such challenges are strongly encouraged to seek assistance from relevant healthcare professionals. Our role focuses on physical training and nutrition that supports your goals, and we are happy to collaborate with experts to ensure comprehensive support.

When appropriate, our Personal Trainers may recommend the services of our online Sports Therapists if pain or injury are present.

If you have current health issues, eating disorders, or similar conditions, please communicate this clearly before starting any services. It is advisable to consult a healthcare professional to confirm that it is safe for you to engage in workouts. Orlando Performance cannot be held responsible if exercise or dietary recommendations worsen any existing health issues, injuries, eating disorders, or similar conditions, especially if this information is not clearly communicated before starting services.

We retain the right to use pictures and statements you send us for social media, website, and promotional purposes (we will always ask before sharing and will never share your name or face without your consent).

2.0 Force Majeure

In the event of unforeseen circumstances beyond our control, such as illness, natural disasters, or other force majeure events, the implementation of online programs or personal training may be affected. In such cases, Orlando Performance will work with you to find appropriate solutions and potentially reschedule training sessions or coaching.

3.0 Conflict Resolution

If disagreements or conflicts arise between us and the client, we are dedicated to resolving them in a fair and constructive manner. We will strive to reach a mutual resolution through dialogue and collaboration.

4.0 Changes to the Terms and Conditions

We may modify or update these Terms and Conditions from time to time, so please review them periodically. You can always see the date of the last update at the top of this page. We may provide additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of personalized coaching, training plans, or sports therapy services after any modification to these Terms and Conditions will constitute your acceptance of such modifications.